Custom Sound specializes in technical reconstruction, vintage restoration, professional setups & modification.
"We work on guitars, banjos, mandolins, and all other string instruments. My luthiers and I accomplish the finest repair work possible, and we pride ourselves on the exceptional care given to every instrument in our hands." ~Ryan Elewaut
Dear Repair Clients,
Your guitar can reach a new level of playability and tone. Mass produced instruments need individual attention. Even handmade instruments need work sometimes. An experienced and knowledgeable luthier can do things to make your instrument sound better, and give you improved performance. Guitars and other string instruments are primarily made of wood... and some glue. This organic material will expand and contract with seasonal humidity and temperature changes. Musical instruments are by nature delicate and sensitive to these changes. And most guitars will benefit significantly from regular adjustments. If you're tired of fighting your instrument and you want perfect playing action, give us a call.
My personal love and focus is on finely crafted steel-string and classical acoustic guitars. I have an affinity for electronic modifications. I'm highly experienced with electric guitars & basses. Fret work is a specialty here and we do a lot of it-- standard fret-leveling and minor dressing, and even full re-fretting on guitars and basses, mandolins and banjos.
Some issues can arise that are beyond our control, especially with instruments that haven't been well-cared for. I encourage clients to by picky, but practical. I will go to great extremes to assure that every customer is completely satisfied with our services.
~ Ryan R. Elewaut, founder & owner
"Cheap fixes" sacrifice the integrity of our work. Poorly made instruments (and poorly maintained ones) are more difficult and time consuming to fix. This is because they usually have more inherent problems. Whether a cherished family heirloom or a campfire beater, this means a "quick fix" can easily turn into a time consuming pain-in-the-neck! Charging for the extra time becomes a problem because the customer wanted it done cheaply in the first place.
Please understand why we must refrain from taking on quick-fixes or cheap jobs. We will not reduce estimates to compensate for an instrument not worth a reasonable amount of work. We understand the sentimental value instruments can have. So, please don't take anything personally if we decline a repair for these reasons.
Turnaround Time & Estimates:
General repairs take 7-10 days to complete depending on our demand and the complexity of the repair. Restring & Clean, Pickup Installs, and general setups are usually returned within a few days or less. Actual estimates have to be made on a per guitar basis, however, the shop rate is based on $65 per hour. A complete and full setup on a standard guitar takes at least one hour, unless we have to manufacture new parts, such as nuts or saddles. Twelve-string guitars and certain electric models take much longer to work with, and we charge for that required time. The bench fee is $25 for extensive troubleshooting or for any other minimal work.
While many guitars need to have multiple repairs performed, some "fixes" are included in the price of others. It's fruitless to attempt a complete list of repair jobs and pricing, but a general price-list can be found below. We offer a rush charge of $25 which guarantees completion within 2-3 days. Rush jobs are only available if the schedule permits, and if the repair is possible to expedite. Making an appointment now!
Strap button install, quick adjustment, fix jack, loose wire, etc.
Includes Deluxe Setup plus fret leveling, fret re-crowning & fret polishing.
General maintenance, clean & polish, fingerboard conditioning, restring, fine tuning...
Experts in electronic mods & pickup installations for any guitar, acoustic or electric!
Includes complete action setup & adjustments, maintenance, intonation spec, and restring service.
Complete re-fretting & fingerboard re-surfacing, plus full pro setup with new hand-carved nut.
Appointments & Consultations
Schedule a FREE consultation with a Custom Sound luthier. We will personally assess your instrument and discuss repair options. Making an appointment is the best way to get the attention you deserve with in-depth analysis. Virtual appointments are also available! Click here to schedule your appointment.
Attention Taylor Owners!
Custom Sound is the only fully authorized Taylor Warranty repair facility in Northern Arizona! We are trained to work on their unique and proprietary neck joints, electronics, and other exclusive parts that make these instruments so amazing. We can order parts and initiate warranty claims. If you are curious about the warranty status of your guitar, please give us a call.
Repair by Mail
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Service Warranty & Guarantee:
Your satisfaction is our primary goal. We warranty our work for 30 days. Additional fine tuning is included in this period. If something isn't right or your expectations haven't been met for any reason, please let us know. Adverse reactions due to environmental issues and negligent care are not covered under this warranty. We keep our shop within proper humidity & temperature ranges. It is best to keep string instruments between 40%-45% humidity and 65-85 degrees. We have no control over the the environmental conditions your instrument experiences once it leaves our shop. The stability of the environment, along with the sensitivity of the instrument and that of the player will determine how often adjustments need to be made. If you need additional tweaking please contact us.