Custom Sound COVID-19 Response Info
[UPDATE] WE HAVE MOVED FROM OUR CURRENT LOCATION. SEE DETAILS & VIDEOS BELOW FOR MORE INFO.
This post provides current and up to date info about what Custom Sound is doing in response to the COVID crisis. Here you will find info about how we are processing repairs, wearing masks, and taking appointments only on certain days. These are all part of our new practices. I also want to share with you our big transition plans as they unfold. This post will be updated. Keep reading or click the links below. ~Ryan Elewaut, owner
• NEW PROTOCOLS & BUSINESS CONDUCT
• TRANSITION PLANS & BIG NEWS
• VIRTUAL FLASH SALE!
APPOINTMENT QUESTIONS OR OTHER INQUIRIES?
Contact Me!
928-779-1000
New Protocols & Conduct:
[NOTE: AS OF WEDNESDAY APRIL 22nd WE ARE CLOSED UNTIL FURTHER NOTICE TO ALL APPOINTMENTS. READ BELOW FOR MORE INFO]
I am only meeting with customers who are picking up guitars and merchandise. All appointments for new customers or repair jobs will resume in June. Read below for more details about our plans to move and transition.
Dear Customers & Friends,
It is time for a change. I was contemplating some different options since December, and now I've decided to simplify extremely. After a great 15 year history I will be closing down my store-front. And I wanted to thank you for being a part of that history. Will you join me for what comes next?
While Custom Sound will no longer have a store-front location, I’ll be setting up a new shop dedicated to building Solstice Guitars and still doing repairs. This has been a long time coming, but obviously there is a new reason to expedite and clarify goals and objectives.
Now more than ever, I want to spend more time at home with my family, and to build guitars. And I haven’t had any time for these other things that are most important to me, or even playing music, going rock climbing or backpacking.
So, that’s the short of it. You’ll still be able to find me online and at my new office for all your repair needs. However, it will be appointments only. And I look forward to welcoming you at my new facility when the time comes. The transition has begun. I hope to be taking appointments again starting in June. Look out for more details and updates coming soon.
In the meantime, let’s get you some deals! Check out the VIRTUAL FLASH SALE!
Best Wishes,
-Ryan Elewaut, owner
Announcement
Estimated Timeline:
- Final Appointments: April 20th - 22nd
- Moving Out: April 20th - 23rd
- Setting Up New Shop: April 25th - ?
- Setting Up Office: May
- Open for Appointments: May - June
VIRTUAL FLASH SALE!
Starting now!
All Accessories & Electronics: 50% OFF!
All Instruments: 25% - 40% OFF!
Watch the video to see what's available. You can contact me with any questions or to place an order. Email or a phone call is best!
Carlos Sosa says
Ryan,
It’s a shame your moving the shop. I’m interested in some strings, picks etc.. are you there tomorrow? Maybe around 11:30? I’ll make sure to mask up. We’ve got some work for you when you get settled in the new location.
Carlos Sosa
csiflag says
Thanks Carlos. I’m not around in the mornings. I can schedule an appointment at 2pm or later tomorrow for you to get some strings and things. I’ll be doing repair appointments again starting around May 15th. I’ve started putting people on the calendar for future repair jobs.
Marvin Lomavaya says
yran Ineed a bridge reglue on my Larrive the bridge is lifting offand my Martin D 35 the A string is buzzing on the neck reset you done for me When can i bring the instruments in